JOB OPENING:
Working collaboratively with IT, product, sales,
technical support and other teams, the Implementation Project Manager is
responsible for the successful implementation of ImpediMed’s Software as a
Solution (SaaS), called SOZO®. to clients.
This role is a customer facing role. You will be the primary client liaison for implementation/deployment
of software solutions. You will be
involved in pre-sales as well as manage the entire process to onboard a
client. You will be able to build a
trusted relationship with the client and demonstrate your expertise related to
SOZO systems and software, databases, security management, access and audit
management, incident management, network technologies (TCP/IP, Firewalls, LAN/WAN/VLAN). You will also understand HIPAA, ISO 27001,
and hosted or cloud systems.
The ideal candidate has a solid background in IT
Security / Compliance and product roll-out and deployment projects -this is
different than technical upgrades for software and systems. We are also looking for a candidate with end
to end Project Management experience in a customer facing environment. Your ability to simplify, articulate and
effectively communicate project material and deliverables at every level, both
internally and externally will be one of your greatest strengths.
We look for candidates who demonstrate our Core Values
of: Integrity, Accountability,
Collaboration, Respect, Quality, and Compliance.
This position is a great opportunity to join an
innovative, medical technology company that is on the cutting edge of changing
the future of healthcare!
ImpediMed’s
Company Vision: Leave no patient untested who could benefit
from our technology.
About ImpediMed
Based in Brisbane, Australia with its principal
office located in Carlsbad, CA, USA and a European office in Thessaloniki,
Greece, ImpediMed is the world leader in the design and manufacture of medical
devices employing bioimpedance spectroscopy (BIS) technologies for use in the
non-invasive clinical assessment and monitoring of tissue composition and fluid
status. ImpediMed Limited is a public company listed on the Australian Stock
Exchange (ASX: IPD).
ImpediMed devices are currently used in both
the clinical and research settings with future applications being developed for
home use. ImpediMed has over 15 years of clinical experience supporting
healthcare professionals in the assessment of secondary unilateral lymphedema
of the limbs. ImpediMed’s devices are used in a variety of settings to aid
surgeons, oncologists, therapists, and radiation oncologists. Our research
devices are thought of as a gold standard measurement system for non-invasive
fluid and body composition measurement, used in both animals and human
research.
ImpediMed produces a family of FDA cleared
and CE Marked medical devices, including SOZO®, sold in select markets
globally. For more information, see our
website at www.impedimed.com.
ImpediMed’s management team includes
executives who have international experience in successfully introducing
innovative medical products to global markets. The organization is dynamic and
professional and has been built from the ground up with a strong team of
enthusiastic and dedicated senior managers, researchers and employees. The
company is on a dramatic growth path with the strong demand for its unique
product offerings and offers exciting career opportunities.
ImpediMed’s
Company Vision: Leave no patient untested who could benefit
from our technology.
As
part of the IT team, the Implementation Project Manager is responsible for the
successful implementation of ImpediMed’s products to its customers.
PRIMARY
DUTIES & RESPONSIBILITIES
(Essential Functions of the Position) Include but are not limited to the
following. Other duties may be assigned.
·
Coordinate all the activities related to customer engagement,
product implementation until handing over the account to technical support with
goals as successful implementations while keeping the customers happy.
·
As part of the implementation process, make sure that all parties
such as sales, technical support, IT, product development, R&D, and
customer experience are involved appropriately towards successful
installations.
·
Create project plans, milestones, communicate and collaborate
effectively with all parties
·
Collaborate with customers including with their IT organization in
answering any product, software and security related questions including
filling customer security and compliance questionnaire if asked
·
Coordinate any issues resolutions during the installation process
·
Maintain installation reports, data and present to internal team
and management as needed
·
Meet with client regularly during the onboarding process to
discuss their company policies and procedures and gather all needed
requirements.
·
Deploy critical thinking and exercise best judgment with objective
and subjective criteria to determine when escalation is necessary to ensure
client concerns are addressed timely.
Execute escalation processes with managerial oversite.
SUPERVISORY RESPONSIBILITIES
·
None
QUALIFICATIONS
GUIDELINES
Typical
Knowledge, Skills, & Abilities:
Project
Management (40%)
·
Excellent knowledge of project management – organization, schedule
creation and management, collaboration, and project status reporting skills
·
Issues, challenges and risk management
·
Strong communication skills
Security
and Compliance (40%)
·
Excellent security knowledge and expertise dealing with hosted and
cloud systems
·
Through understanding on data, network, system, business
continuity/DR, auditing and access management as it relates to security and
compliance
·
Understanding of ISO 27001, NIST and HIPAA preferably CISSP (Certified Information Systems Security
Professional) certified
·
Excellent understanding of IT, software and systems understanding
Pre-sales
(20%)
·
Customer engagement and has skill set to follow-up on various
activities with sales and customer
·
Ability to answer any questions from customer including filling
security/compliance questionnaire
·
Sense of urgency and effective collaboration towards successful
installations
Key Technical Skills Required:
·
Windows desktop and Windows Server
(2008 to 2016) installation and administration skills, including Windows Server
monitoring and alerting skills.
·
Client Server architecture and
cloud systems and technologies especially Google Cloud
·
Network technologies (TCP/IP,
Firewalls, LAN/WAN/VLAN)
·
Technical security documentation
and review of technical documentation
·
Configuration and Management of
core network services (such as DHCP and DNS)
·
Experience with NIST or
HIPAA/Security measures and controls
·
Database installation, monitoring,
management and performance tuning (MySQL preferred)
·
Development of internal and user
facing documentation and FAQs
·
Project management skills
·
Microsoft Dynamics CRM and Zendesk
for customer support issue management
·
Must be comfortable working in an environment controlled by
standards and regulations, including but not limited to Standard Operating
Procedures (SOPs), Good Manufacturing Practices (GMP), and Quality System
Regulations (QSRs), both US and international.
Additional Skills Required:
·
Excellent presentation skills and
polished /professional demeanor
·
Excellent communication, customer
service and interpersonal skills (verbal and written).
·
Ability to quickly establish credibility
and relationships; ability to work with a variety of personalities and styles.
·
Must have superior analytical,
problem-solving, and trouble-shooting skills.
·
Must be able to work
collaboratively with all levels of employees and be part of a cross-functional,
national/global team.
·
Must be a self-starter and be
self-motivated, with a capacity to perform in a fast-paced environment, even in
ambiguous situations.
MINIMUM EDUCATION and/or EXPERIENCE
·
Bachelor’s degree in Technical discipline preferred (Computer
Engineering, Computer Science, or Information Technology or related field of
study).
·
Three (3) + years in a project management managing security
related projects in a Windows, Cloud and networking
·
Experience implementing products to the external customers
·
Pre-sales experience
·
CISSP (Certified Information
Systems Security Professional) certified
·
PMP (Project Management
Professional) Certified
·
SaaS methodology experience
preferred
WORK
ENVIRONMENT & PHYSICAL REQUIREMENTS
Physical Demand:
Medium physical effort. For example,
standing, bending, or stooping for extended periods, operating light office
equipment, e.g., personal computer, copier, fax machine, etc., manually
handling medium weight materials and/or equipment (0 to 35 pounds).
Mental Demand:
Moderate to high degree of concentration due to volume, complexity, and/or
“pressure” of work.
Travel: This position will
require some travel (mostly domestic) up to 25%. International travel will be assessed as
needed. A valid US driver’s license is
required for this position.
BENEFITS:
·
Full healthcare benefits include: Medical PPO/HMO/HSA Plan
Choices, Dental Plan, Vision Plan; 401(k) with employer match for full-time
employees once vested in plan.
·
Basic Life, AD&D, STD/LTD, Life Assistance Program (LAP)
ImpediMed is an Equal
Opportunity/Affirmative Action Employer
TO APPLY:
·
Please email your resume to employment@impedimed.com subject
line reading: Implementation Project Manager / Direct online applications are also available
on LinkedIn.