JOB OPENING:
As a Clinical Support Specialist working for ImpediMed,
you will be providing clinical technical support to healthcare facilities supporting
our SaaS product, SOZO®. Your
professional interactions will include the most prestigious medical
institutions on the West Coast. This
position is a member of the Sales Team and will work closely with other
Clinical Support Specialists and Strategic Account Managers. The position will be supported by the
Customer Experience team of implementation specialists.
We are looking for candidates who have a passion to meet
our current and future customer expectations, while prioritizing the Company’s objectives. The ideal candidate will be a superior
problem-solver, be a product subject area expert and be a good listener. To be successful in this position you will
need to be able to listen to the customer, be able to think on your feet, have
excellent presentation skills and be tech savvy.
As a member of the Sales Team, you will be able to
collaborate with your team members in a friendly and supportive environment,
where ideas are freely shared, recognized and valued. We look for candidates who demonstrate our Core
Values of: Integrity, Accountability,
Collaboration, Respect, Quality, and Compliance.
This position is a great opportunity to join an
innovative, medical technology company that is on the cutting edge of changing
the future of healthcare!
ImpediMed’s Company
Vision: Leave no patient untested who could benefit
from our technology.
Based in Brisbane, Australia with its principal
office located in Carlsbad, CA, USA and a European office in Thessaloniki,
Greece, ImpediMed is the world leader in the design and manufacture of medical
devices employing bioimpedance spectroscopy (BIS) technologies for use in the
non-invasive clinical assessment and monitoring of tissue composition and fluid
status. ImpediMed Limited is a public company listed on the Australian Stock
Exchange (ASX: IPD).
ImpediMed devices are currently used in both
the clinical and research settings with future applications being developed for
home use. ImpediMed has over 15 years of clinical experience supporting
healthcare professionals in the assessment of secondary unilateral lymphedema
of the limbs. ImpediMed’s devices are used in a variety of settings to aid
surgeons, oncologists, therapists, and radiation oncologists. Our research
devices are thought of as a gold standard measurement system for non-invasive
fluid and body composition measurement, used in both animals and human
research.
We were the first company to receive FDA
clearance in the U.S. to aid healthcare professionals to clinically assess
unilateral lymphoedema of the arm and leg in women and the leg in men, for our
L-Dex® U400 device. ImpediMed’s products are unique
in the field of BIS which is the gold standard in bioimpedance. They scan the
full frequency range from 3kHz to 1000kHz taking readings from 256 unique
points. In BIS, ImpediMed has developed devices which are the most accurate and
clinically useful in this field. ImpediMed is respected in the BIS field for
the strong scientific foundation of its approach to BIS with over 400
peer-reviewed journal articles. ImpediMed’s products are designed and
manufactured to an ISO 13485 Medical Devices Quality System.
The company is advancing the state of the art
in BIS technology with our new product platform called SOZO®.
Only SOZO® by ImpediMed uses proprietary bioimpedance spectroscopy technology
to gather and retain thousands of unique data points related to fluid status
and tissue analysis, then applies indication-specific algorithms to produce
accurate, detailed and actionable results in only 20 seconds. SOZO® identifies
opportunities for early interventions that may prevent certain conditions and
slow or reverse the progression of others, resulting in better health and
quality of life. A single, powerful SOZO® reading allows individualized,
proactive care across multiple specialties for improved clinical and economic
outcomes. SOZO® is the world’s first interactive health monitor to use
ImpediMed’s patented bioimpedance spectroscopy (BIS) technology to monitor a
person’s fluid status and tissue analysis.
ImpediMed produces a family of FDA cleared
and CE Marked medical devices, including SOZO®, sold in select markets
globally. For more information, see our
website at www.impedimed.com.
ImpediMed’s management team includes
executives who have international experience in successfully introducing
innovative medical products to global markets. The organization is dynamic and
professional and has been built from the ground up with a strong team of
enthusiastic and dedicated senior managers, researchers and employees. The
company is on a dramatic growth path with the strong demand for its unique
product offerings and offers exciting career opportunities.
ImpediMed’s Company
Vision: Leave no patient untested who could benefit
from our technology.
Provide clinical demonstrations and
instruction for use of ImpediMed products in pre-sale, implementation and
post-sale situations in formal education as well as small group or individual
presentations in patient care areas throughout a healthcare facility, to gain
or increase acceptance and utilization of ImpediMed products and technology.
ImpediMed seeks candidates who will meet our customer expectations by ensuring
the greatest possible reliability and quality in our products, processes and
services.
PRIMARY
DUTIES & RESPONSIBILITIES
(Essential Functions of the Position) Include but are not limited to the
following. Other duties may be assigned.
·
Plan, coordinate, and implement clinical evaluations to ensure
clinical acceptance of ImpediMed products and technology.
·
Develops and disseminates information to Strategic Account
Managers (SAM) and others regarding issues related to customer acceptance of
ImpediMed technology and products.
·
Works with customers to introduce, promote, and increase the usage
of ImpediMed products throughout a customer facility.
·
Provides best practices regarding practice integration and product
usage for all customers in assigned region.
·
Provide installation, related in-service education, and
integration to new customers to ensure customer satisfaction.
·
Provide information through formal presentations to Physicians,
Allied Health, and Administration customers that detail the clinical benefits
of ImpediMed technology as related to the group.
·
Train employees on the operation, features, and benefits of
ImpediMed products and technology.
·
Assist with the collection and dissemination of information or
feedback provided by customers.
·
Evaluate new products or enhancements to ImpediMed technology to
provide information and feedback to the Product Development and Marketing
departments.
·
Provide product support to users either in person, or by written
or verbal means.
·
Represent ImpediMed at various trade shows or educational
meetings.
·
Continuously increases knowledge of new developments within the
assigned market as well as ImpediMed products and technology to perform as a
subject matter expert.
·
Work with Marketing team to complete necessary training/education presentations
and leave behinds.
·
Maintain all Certification Vendor Hospital Credential.
·
Performs other related duties as assigned.
SUPERVISORY
RESPONSIBILITIES
·
None
QUALIFICATIONS
GUIDELINES
Typical
Knowledge, Skills, & Abilities:
·
An Associate
Degree in engineering,
nursing, physical therapy, or exercise physiology field PLUS a
minimum three years of work experience in the healthcare
or
technical field.
·
A Bachelor’s degree PLUS a minimum of two
years of work experience
in the
healthcare or technical
field.
·
A Bachelor’s degree PLUS a minimum of two
years of work experience
in the
healthcare or technical
field.
·
Ability to work independently and balance multiple priorities
in a fast-paced FDA regulated environment.
·
Must understand, follow and comply
with regulatory requirements
as applicable
to
various processes.
An understanding of FDA Quality System Regulations
and ISO Standards (ISO 13485) is required.
·
Must possess a thorough
understanding of work related
standards and regulations, including but not limited
to Standard Operating Procedures (SOPs) and Quality
System Regulations (QSRs),
both US and international.
·
Strong organization and planning skills
with an attention to detail and accuracy.
·
Demonstrate effective educational and presentation skills
in diverse settings from one-on-one to formal large group situations.
MINIMUM EDUCATION and/or EXPERIENCE
·
Preference will be given
to qualified candidates
with prior clinical specialist experience for a medical device manufacturer. B.S. Degree in Nursing,
Life Sciences, Engineering or Technical discipline with minimum
three year’s work experience in technical
field, engineering, hospital/clinic
or sales.
·
Proven track record with
Biomedical, Life Science, technical training assignments.
·
Experience in Biomedical Engineering, in a hospital/clinic, Life Sciences, or Medical
Sales.
·
Ability to work with
many different customers from varying
clinical and
non-clinical backgrounds.
WORK
ENVIRONMENT & PHYSICAL REQUIREMENTS
The physical demands
described within the Responsibilities
section of this job description are representative of those that must be
met
by an employee to successfully perform the
essential functions of this job.
Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions. Frequent required travel to customer
offices, clinics, hospitals and offsite meetings
is required.
While performing the duties of
this job, the employee
is regularly required to be independently mobile. The employee is also required
to interact with a
computer and communicate with peers and
co-workers.
Additional physical job requirements:
·
Continuous verbal and written
communication.
·
The ability to occasionally lift and/or move
up to 50 pounds of equipment.
·
Sitting, standing and/or walking for up
to eight plus hours
per
day.
·
Environmental exposures include eye protection, infectious
disease and radiation.
·
Frequently required to use hands to
finger, handle or feel objects,
tools or controls.
·
Ability to effectively use a mobile phone,
PC, keyboard and mouse.
·
Frequent bending/stooping, squatting and balance.
·
Specific vision
abilities required by this job include
close vision, distance vision,
depth perception, and ability
to adjust focus in relation
to travel and operating a personal computer.
·
Must have a valid driver's license and active vehicle
insurance policy.
·
Ability to travel extensively with ease
(approx. 75% of time).
·
Must be able to drive
within portions of assigned territory.
·
Environmental exposure to infectious disease and radiation.
·
Clinical Specialists are required to be within their assigned territory each
day to be available
as unscheduled needs arise.
Clinical Specialists are periodically required to work weekends, evenings and nights. Clinical Specialists serve
as a primary resource
for scheduled and unscheduled assignments, and as a back up to
sales representatives
during unassigned weekends, evenings
and nights (e.g., trade shows).
BENEFITS:
·
Full healthcare benefits include: Medical PPO/HMO/HSA Plan
Choices, Dental Plan, Vision Plan; 401(k) with employer match for full-time
employees once vested in plan.
·
Basic Life, AD&D, STD/LTD, Life Assistance Program (LAP)
ImpediMed is an Equal
Opportunity/Affirmative Action Employer
TO APPLY:
·
Please email your resume to employment@impedimed.com subject
line reading: Clinical Support Specialist.
Direct online applications are also available on LinkedIn.